To meet our clients and their customer’s needs, Claim Central focuses on four value drivers linked to our vision:
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Cost
Lifecycle
Quality
Customer
Claim Central prospers on providing a great customer experience for our client’s customers.
We use leading-edge technologies to provide better cost, quality and job lifecycle outcomes while also engaging a digitally connected supply panel of approximately 750 plus trades throughout Australia and New Zealand (across emergency services, repair and restoration as at November 2021).
24/7 emergency response, make safe, mitigation and restoration services for water, fire, mould, sewage and malicious damages.
Including desktop and
on-site assessment, estimating and inspections.
Management of all repair activities from start to finish, including trades management, QA and customer management.
Restoration & mitigation
Property assessing
Repair management
Our remote desktop team connect directly with customers to inspect their property using the live video streaming and collaboration platform, Wilbur Live (powered by Livegenic).
Procurement, retention, competitive tendering, aggregated group discounts and score carding of our trade and supplier panel network.
Disaster response and capacity planning on trades, supply & assessing resources, specialist trained trade panel deployment, repair management and performance reporting.
Virtual Inspections as a Service (VIaaS)
Trade and supplier panel management
Catastrophe weather event management
Claim Central has been recognised for its award-winning service.
ANZIIF 2021 Service Provider to the Insurance Industry
Insurance Business Awards 2021
Winner as the Service Provider of the Year
Insurance Business
5 Star Insurance Innovators List 2021
As seen in
Testimonials from our satisfied customers
“An appointment was made with Claim Central and that appointment time was kept. I received a phone call spot on the time agreed. The gentleman from Claim Central was very nice, pleasant and helpful. All I had to do was to take a video of my side fence that had come down in the recent storms and this went directly back to Claim Central. How cool is that. Thank you for assisting me in a stressful situation.”
- Kim -
"I cannot recommend this company highly enough. Responsive, knowledgeable, and streamlined. My insurance claim was handled with very little stress.”
- Steve -
“We found Claim Central to be helpful from start to finish (including the assessor & builder who attended). We would without a doubt recommend Claim Central after our positive experience with them.”
- Rachel -
© 2023 Claim Central Pty Limited ABN 61 102 685 343.
